Privacy Policy

Stayroute Holidays website is owned and operated by Stayroute Ventures LLP (“Company”, “we”, “our”, or “us”), which acts as the data controller of your personal data.

This Privacy Policy describes how we collect, use, process, disclose, and safeguard your information when you visit our website or use our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

We are committed to protecting your personal data and ensuring its confidentiality and security in compliance with applicable laws, including the Digital Personal Data Protection Act, 2023 (India).

1. Personal Information We Collect

A. Information Collected Automatically (Device Information)

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Time zone

• Device information

• Cookies and tracking technologies

• Pages viewed and interaction data

• Referral source (how you reached our website)

This information helps us improve user experience, prevent fraud, and analyze website performance.

B. Information You Provide to Us

When you:

• Make a booking

• Fill out a contact form

• Subscribe to our newsletter

• Request travel information

• Make a payment

We may collect:

• Full Name

• Email Address

• Phone Number

• Address

• City / Country of residence

• Passport details (if required for travel bookings)

• Government-issued ID details

• Visa information (if applicable)

• Emergency contact details

• Travel preferences

• Payment information

2. Why We Process Your Data

We process your personal data to:

• Confirm and manage travel bookings

• Coordinate with airlines, hotels, transport providers, and visa partners

• Provide customer support

• Process payments

• Send booking confirmations and travel updates

• Improve website performance

• Prevent fraud and misuse

• Comply with legal obligations

We only collect and process data that is necessary for providing our services.

3. Sharing of Personal Data

We may share your personal data with trusted third parties strictly for operational purposes, including:

• Airlines

• Hotels

• Transport operators

• Visa processing partners

• Payment gateway providers

• Technology service providers (CRM, hosting, analytics)

• Government authorities (if required by law)

We ensure that such third parties process your data securely and only for the intended purpose.

We do not sell your personal data.

4. Payment Security

All payments are processed through secure and certified third-party payment gateways.

We do not store your debit/credit card details on our servers.

5. Cookies

Our website uses cookies and similar tracking technologies to improve user experience and analyze website traffic.

You may choose to disable cookies through your browser settings, but some website features may not function properly.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data from:

• Unauthorized access

• Disclosure

• Alteration

• Misuse

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill booking obligations

• Comply with legal and regulatory requirements

• Resolve disputes

• Enforce agreements

8. Your Rights

Under applicable data protection laws, you may have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of data

• Withdraw consent (where applicable)

• Object to certain processing

• Request data portability

To exercise any of these rights, please contact us using the details below.

9. International Data Transfers

As part of providing travel services, your information may be transferred outside India, including to countries where airlines, hotels, or travel partners operate. We take reasonable steps to ensure your data remains protected.

10. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing personal data.

11. Legal Disclosure

We may disclose your information if required to:

• Comply with legal obligations

• Respond to lawful government requests

• Protect our rights

• Prevent fraud or illegal activities

12. Contact Information

If you have any questions regarding this Privacy Policy or your personal data, please contact us at:

Email: hr@stayrouteventures.com
Website: www.stayrouteholidays.com